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FAQs

WHAT DO I DO IF AN ITEM IS OUT OF STOCK?

Sign up to receive notifications when an item is back in stock:

  • Enter your email address
  • Click “Notify Me”

HOW DOES SHIPPING WORK?

Blackbird ships worldwide. We offer free shipping within the USA. Learn more about our shipping HERE.

CAN YOU HELP ME PUT TOGETHER AN OUTFIT?

Blackbird Boutique is happy to help with putting outfits together. Of course, for inspiration, please follow all of our social media! 

Facebook

Instagram

Pinterest

DO YOU HAVE GIFT CARDS?

Of course we do! Shop our gift card options HERE. The recipient will receive an email with the gift card code and a personalized message from you.

Just remember, gift cards are non-refundable.

DO YOU HAVE A PHYSICAL STORE?

We currently do not have a physical store. But we are happy to help with any questions you may have. Just send us an email to admin@shopblackbirdboutique.com or shoot us a message on social media.

CAN I PICK UP AN ITEM FROM THE STORE?

We currently do not offer a pick up option at this time. But stay tuned! This may change in the future.

HOW DO I RETURN AN ITEM?

Learn more about returns when you explore our Refund Policy page.

SIZES

WHAT SIZE DO I ORDER?

We do provide a general sizing chart, product description, and other details on every single page to help you figure out what you need.

If you have additional questions, our stylists can help you find the perfect fit when you send us an email to admin@shopblackbirdboutique.com or use our contact form located on every product page underneath the description.

ORDERS

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

When you check out, you’ll have the option to pay with any major credit card provider including Visa and Mastercard. You can also choose to checkout with PayPal and AfterPay.

HOW CAN I USE A GIFT CARD OR PROMO CODE?

When you start the checkout process, enter your code in the box that says "Gift Card" or "Discount Code." This is located at the top of the page (on mobile) in the dropdown that states "Show order summary." 

Only one promo code can be used per order. Automatic discounts cannot be combined with any other discount code.

More than one gift card can be used at a time. 

WHAT HAPPENS IF THERE IS AN ERROR MESSAGE ON MY ORDER?

You’re so close to getting your dream outfit, but you get an error message on your order. Don’t keep trying to checkout, as your card could end up getting charged more than once.

If you’re having issues checking out, call us or send us an email right away so we can fix it!

WHEN DO I GET AN ORDER CONFIRMATION?

Right after you order, you should get an email confirmation letting you know we’ve received your request. You’ll also get an email as soon as we ship everything out.

If you don’t receive anything within 24 hours, call or send us an email.