Shipping policy

SHIPPING

ALL orders in the CONTINENTAL USA over $75.00 get FREE STANDARD SHIPPING.  All of our products are housed and shipped from our store in Orange, TX, USA.

All local orders will be hand delivered locally at the discretion of Blackbird Boutique, even if free standard shipping is selected at checkout. Local orders that show shipping paid will be shipped with the carrier chosen at checkout.

All orders are processed within 1-4 business days of order confirmation. Orders made after 12:00 P.M. CST on Friday will be shipped the following Monday. Any delays will be stated in the announcement bar on our website.

Due to carrier operations, shipping to Hawaii, Alaska, Puerto Rico, Guam, and VI may take longer (14-30 days).

Please note orders placed on our online store cannot be canceled. We process and ship orders quickly so if you need to change anything please contact us within 30 minutes of placing your order. Orders placed on Instagram/Facebook cannot be edited or canceled after they are placed. Discount codes cannot be applied to any orders already placed. 

Orders placed with expedited shipping will be processed and shipped the same day if placed before 12:00 P.M. CST. If your order is placed after 12:00 P.M. CST, it will be processed and shipped the next business day. Business days do not include weekends or holidays.

Blackbird Boutique is NOT responsible for:

• Delays in shipping under any carrier.
• International Duties/Customs/Taxes/Tariffs
• Products that are lost or damaged in the mail. It is the responsibility of the customer to contact the shipping carrier for assistance.
• Products marked delivered by the shipping carrier. You will need to contact the shipping carrier directly to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. 

We are NOT responsible if the package is not delivered in the guaranteed shipping times and we cannot be held liable for carrier guarantees. We will NOT refund shipping charges.

Standard Shipping (shipped via UPS or USPS)

Orders with Standard Shipping typically take between 1-4 business days to be processed and shipped from our store in Orange, TX. Orders shipped via standard delivery typically arrive in five (5) to eight (8) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-4 business days.  Standard shipping cost is $7.95 for all orders under $75. It is free for orders over $75.

Express Shipping (shipped via UPS or USPS)

Orders with Express Shipping are processed once credit card authorization and address verification have been obtained.  Orders shipped via express delivery typically arrive in two (2) to four (4) business days (Monday through Friday, not including holidays) for the Continental United States.  All orders are shipped within 1-4 business days.  Express shipping cost is $19.95.

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. We are not responsible if a package is lost or shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to change your order or to change the address of the order. If you decide to  change your shipping address, please write to us at admin@shopblackbirdboutique.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

If your order is refused delivery or unable to be delivered and you choose not to have it redelivered, we will follow our return policy as if it were a return. 

LOST PACKAGES

Once the investigation is complete, if your order is lost in transit, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.However, if shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

LOCAL DELIVERY

If you live in or within a 10 mile radius of Orange, TX, you have the option to choose next day local delivery at checkout. Local delivery is available on orders over $50. Deliveries cannot be made to PO Boxes. If an address with a PO box is used, you will be contacted asking for a valid delivery address, and if we do not receive a response within 24 hours your order will be shipped. We will only deliver your package to the address used on your order.

Local delivery will be available during the week (M-F) not including holidays. Delays in local delivery will be stated on our website. Customers will be notified when local delivery is temporarily unavailable. Orders with the local delivery option selected during a holiday will be delivered to the customer the next available business day. For a return request, please read our return policy HERE.